Question 1

What is Shortly AI?

Accepted Answer

Shortly AI gives you access to 100+ AI models, all in one place. Our goal is to make AI accessible to everyone, so you do not need ten different subscriptions to use the models you want.

Question 2

Where are your servers located?

Accepted Answer

Our servers are located in Amsterdam, Netherlands.

Question 3

How do you process my data and where do you store it?

Accepted Answer

Your account data, chats, and uploaded files are stored in Amsterdam, Netherlands. Data needed to provide certain features may also be processed by the relevant service providers. You can find more information in our [Privacy Policy](/imprint-privacy-policy).

Question 4

Does Shortly AI comply with the GDPR?

Accepted Answer

Yes. Shortly AI is based in the European Union and processes personal data in accordance with the GDPR. You can find more information about our data practices and your rights in our [Privacy Policy](/imprint-privacy-policy).

Question 5

When am I eligible for a refund?

Accepted Answer

Refund requests are reviewed individually based on the circumstances. If you believe you may be eligible for a refund or are unhappy with the service, please [reach out to us](#support) and tell us what happened. Your statutory consumer rights remain unaffected.

Question 6

Are you affiliated with the former Shortly AI?

Accepted Answer

No. We are an independent team developing a completely new product. Neither we nor the current service hosted on shortlyai.com have any contact, partnership, or affiliation with the service that operated under that domain before August 2025, or with the company behind it.

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