Terms of Service

These Terms of Service govern the consumer use of Shortly AI. They are an agreement between you and:

Julian Vögel
Kurt-Schumacher-Straße 76
67663 Kaiserslautern, Germany
[email protected]

The Privacy Policy explains how personal data is processed. By creating an account or using Shortly AI, you agree to these Terms.

1. Eligibility and consumer service

You must be at least 18 years old and legally capable of entering into this agreement. Shortly AI is currently offered as a consumer service. These Terms do not include a data processing agreement for organisations processing personal data on behalf of customers, employees, or other individuals.

2. The service

Shortly AI provides access to AI models, chat history, uploads, search and tool features, and related account services. Features, model availability, usage limits, and preview functionality may change. We may use third-party providers to operate the service and to process requests.

AI systems are probabilistic. Outputs may be incomplete, outdated, offensive, or factually wrong. They are not a substitute for professional legal, medical, financial, safety, or other expert advice. You are responsible for reviewing outputs and deciding whether and how to use them.

3. Accounts and security

Provide accurate account information and keep access to your email account, login codes, and devices secure. You are responsible for activity carried out through your account unless it results from a breach for which we are responsible. Notify us promptly if you suspect unauthorised access.

You may not share, sell, or transfer an account or use automated means to evade account, plan, rate, or security limits.

4. Your content

You retain the rights you have in prompts, files, and other content you submit. You grant us a non-exclusive, worldwide licence limited to hosting, copying, transmitting, formatting, and otherwise processing that content as necessary to provide, secure, maintain, and improve Shortly AI and to comply with law. This licence ends when the content is deleted, except for lawful retention, technical backup cycles, and irreversibly anonymised information.

You must have the rights and lawful basis needed to submit content. Do not submit:

• unlawful content or content that infringes another person's rights;
• unnecessary or bulk personal data;
• passwords, authentication secrets, full payment-card data, government identifiers, medical records, or similarly highly sensitive information;
• special-category or criminal-offence data unless its use is strictly necessary, lawful, and authorised; or
• confidential information about another person or organisation without permission.

Prompts, relevant conversation context, tool queries, and attachments are sent to the provider needed to fulfil your request. Choosing a model instructs us to carry out that processing. Provider details and data practices are described in the Privacy Policy.

Shared chats

If you create a sharing link, you instruct us to make the chat title and the supported content of messages existing at the sharing time available to anyone who has that link. Messages added later are not included. Uploaded files and stored filenames are not made available through the shared view; generic file-type placeholders may be shown.

You must have the rights and authority needed to share the content, including personal data, confidential information, and third-party material contained in the conversation. Do not share a chat if making that content available would violate law, confidentiality, privacy, intellectual-property, or other rights. For as long as the link is active, the licence in this section includes displaying and transmitting the shared content to recipients of the link.

Changing or deleting content that was included when the link was created may automatically disable the share. You can also stop sharing at any time and later create a new link for the then-current conversation. Disabling a link prevents future access through Shortly AI but cannot retract screenshots, downloads, previews, forwarded material, or copies already made outside our control.

5. Acceptable use

You may not use Shortly AI to:

• break the law, facilitate harm, fraud, malware, abuse, harassment, or exploitation;
• violate privacy, confidentiality, intellectual-property, publicity, or other rights;
• generate or distribute illegal sexual content or exploit minors;
• interfere with, probe, overload, reverse engineer, or bypass the service or its safeguards, except where mandatory law expressly permits it;
• create abusive or abnormal usage spikes, use automation to consume capacity materially outside the intended personal use of a plan, or circumvent technical, rate, account, or usage limits;
• misrepresent AI output as verified fact where doing so could harm others; or
• use the service in a way that violates an applicable provider policy presented for the selected feature or model.

We may investigate suspected abuse and restrict or suspend access where reasonably necessary to protect users, providers, the service, or third parties.

6. Plans, payments, and subscriptions

Current prices, included usage, taxes, billing intervals, and renewal terms are shown before checkout. Polar provides checkout and payment services and may act as the merchant of record identified during checkout. Its buyer terms may also apply to the transaction.

A paid subscription renews for the selected billing interval until canceled. You can manage or cancel it through the billing portal. Unless the checkout states otherwise, cancellation stops renewal and access to paid benefits continues until the end of the paid period. Usage limits do not represent stored money and do not roll over unless expressly stated.

Mandatory consumer rights, including rights concerning defective digital services and any statutory right of withdrawal, remain unaffected. Information specific to a purchase is shown during checkout. Refunds are provided where required by law or the checkout terms.

7. Account and data deletion

You can permanently delete chats and files independently of your account.

When you request account deletion, active access is blocked, sessions are ended, and a 7-day recovery period begins. Signing in does not cancel the deletion request. During that period you can explicitly confirm “Keep account” or use the separate “Delete now” confirmation link sent by email. A canceled subscription is not automatically reactivated if you keep the account.

After the recovery period, or after immediate deletion is confirmed, we delete the active account and app content in accordance with the Privacy Policy. Some records may remain where required by law, within provider backup and log cycles, or in pseudonymous or anonymised form. A keyed hash derived from the account email is retained to prevent repeated use of a one-time lifetime allowance.

8. Our intellectual property

Shortly AI, its software, interface, branding, and documentation are protected by intellectual-property laws. These Terms give you only the limited, revocable, non-transferable right to use the service for its intended purpose. They do not transfer our intellectual property or that of our licensors.

Rights in AI outputs can depend on applicable law and provider terms. We do not promise that output is unique or eligible for intellectual-property protection; other users may receive similar output.

9. Availability and changes

We aim to provide a reliable service, but do not promise uninterrupted or error-free availability. Maintenance, security events, provider outages, legal requirements, or changes to third-party models can affect the service.

We may add, modify, or discontinue features or models. If a change materially reduces a paid service during an already-paid period, mandatory consumer rights and any remedy communicated with the change remain unaffected.

10. Suspension and termination

You may stop using Shortly AI at any time. We may suspend or terminate access if you materially or repeatedly breach these Terms, create a security or legal risk, fail to pay amounts due, or if providing the service becomes unlawful. Where appropriate, we will give notice and a reasonable opportunity to remedy the breach.

Provisions that by their nature should survive termination, including payment obligations, intellectual-property provisions, lawful retention, and liability rules, continue to apply.

11. Liability

We are liable without limitation for intent and gross negligence; injury to life, body, or health; fraudulently concealed defects; guarantees expressly given; and liability under the German Product Liability Act.

For slight negligence, we are liable only for breach of an essential contractual obligation whose fulfilment makes proper performance possible and on which you may normally rely. In that case, liability is limited to the foreseeable damage typical for this agreement. Mandatory consumer liability remains unaffected.

You remain responsible for verifying AI output and for the content and decisions you make using the service.

12. Changes to these Terms

We may update these Terms for valid reasons, including changes to law, security, providers, or service functionality. We will notify you of material changes in an appropriate way and with reasonable advance notice where required. Changes will not retroactively remove accrued rights. If you do not accept a material change, you may stop using the service and cancel your subscription before it takes effect.

Routine updates to the Privacy Policy or provider list do not change these Terms unless contractual rights or obligations also change.

13. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of the country where you habitually reside.

The statutory courts have jurisdiction. An exclusive venue applies only where validly permitted, for example if the user is a merchant or has no general venue in Germany.

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

14. Contact

Questions about these Terms can be sent to [email protected].